ALL YOU NEED TO KNOW BEFORE YOUR APPOINTMENT
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept, debit card, credit cards, Venmo, Paypal, zelle, cash-app, invoice, cash.
IS GRATUITY INCLUDED IN YOUR PRICING?
No, gratuity is not included in our pricing, but always appreciated!
Do We Travel?
Yes! We are based in Houston, TX and are available for worldwide travel.
What Are The Travel Fees?
The minimum travel fee is $30. $1 per mile from our studio per artist. We are located at 3901 Bellaire Blvd Suite 115 Houston, tx 77025
HOW DO I BOOK SERVICES WITH ATHENA'S BRIDES?
We book services on a first come, first reserved basis and up to one year in advance. For all wedding day & special event services, we require a signed service contract agreement, along with a 50% of the overall balance total as a non-refundable deposit. The final balance total is due (5) days prior to your wedding or event date. Please note that your date is not secured with Athena's Brides until we receive and approved your signed contract agreement and 50% deposit, even if you have had a trial preview appointment.
MY FAMILY AND/OR BRIDAL PARTY IS PAYING FOR THEIR SERVICES; ARE THEY ABLE TO MAKE SEPARATE PAYMENTS?
No. Please have all family and/or bridal party members make their payments to the responsible party, which is typically the person signing the service contract agreement.That person is responsible to submit the payment(s) to Athena's Brides
WHAT IF I DON’T KNOW THE EXACT # OF PEOPLE WHO WILL NEED HAIR AND/OR MAKEUP SERVICES ON MY WEDDING DAY?
Because we book our time, our artists, and our supplies based on the information provided within your signed service contract agreement, we recommend that you secure as many services as possible. We often book multiple events in one day, and potentially may not have the time or artists available to add additional services on the day of your event.
DO YOU HAVE A MINIMUM REQUIREMENT FOR BOOKING SERVICES?
NO we don't at moment.
HOW MANY PEOPLE CAN YOU ACCOMMODATE; I HAVE A LARGE BRIDAL PARTY?
Our team can accommodate large bridal parties of any size. We have a diverse team of amazingly talented, full time artists, as well as, other artists that are hired to help throughout the year. We carefully select all artists to ensure that they produce the same exceptional quality of work and style that our full time team members provide.
DO YOU OFFER PACKAGES?
Yes, due to many requests, we have recently added Packages. Please request a pricing brochure or pricing options by email. (Email: firstname.lastname@example.org)
DO YOU OFFER BOTH TRADITIONAL AND AIRBRUSH MAKEUP SERVICES? AND WHAT IS THE DIFFERENCE?
Yes, we offer both traditional and airbrush makeup services; both are beautiful makeup applications!The airbrush makeup application is recommended most often for special occasions, such as weddings, and especially, with our humid climate conditions in mind. Our airbrush makeup applications are “water resistant” and tend to last longer, which is why we recommend it for the bride, especially.
DO YOU CHARGE SEPARATELY FOR LASHES?
All of our makeup applications include COMPLIMENTARY strip lashes, within the service price. The price does not change if someone does not want us to apply lashes as part of their makeup service. If someone in your bridal party doesn’t want makeup services but only wants us to apply lashes, that is an option for an additional fee.
DOES YOUR TEAM STAY FOR TOUCH UP SERVICES?
Upon completion of all contracted services and at the end of your contracted service time, your artist and/or hairstylist will provide any last minute hair and/or makeup touch ups that may be needed. Once this is done, your artists and/or hairstylists will leave and will not stay for additional touch ups past that point. Any requests for touch ups past the contracted service finish time is for an additional cost, and is detailed in our pricing brochure. We also have makeup touch up kits available for purchase, upon request.
HOW LONG DOES IT TAKE YOU TO COMPLETE EACH SERVICE?
We typically dedicate (1) hour per service, for the BRIDE or main attendant, however, there is no specific timing window for perfecting the bride’s wedding day look. (That equates to approximately (1) hr. for hair, (1) hr. for makeup, or (2) hrs. for hair and makeup.) The bride’s services are typically more intricate, detailed, and most times require a broader timing window. For the bridal party and other attendants, as a general guideline, we dedicate 30 – 45 minutes max, per service. For the bridal party & other attendants, we expect that the choice of hairstyle and/or makeup look is chosen with the 30 – 45 minute timing window in mind. (Our artists are happy to make hairstyle and/or makeup recommendations if needed)
DO YOU OFFER MEN’S GROOMING/MAKEUP SERVICES?
Yes, we do offer men’s grooming and/or complexion makeup services. The service includes light concealer, airbrush or traditional makeup, and setting powder. This is a very light, natural looking makeup application.
WHAT IS YOUR CANCELLATION POLICY?
Event cancellations may be made up to 60 days before the event date, without incurring any extra charges. Any and all retainers made to reserve the date are non-refundable and non-transferrable. In the event you decide to cancel your event within 59 days or less of the event date, 100% of the total cost of services within your service contract agreement is due upon notice of cancellation. This clause applies to the event cancellation in its entirety, and not individual services listed within the service contract agreement.
DO YOU PROVIDE OTHER SERVICES, OTHER THAN WEDDINGS OR BRIDAL APPOINTMENTS?
We are most known for wedding and bridal services, however, we are hired for all types of special events. We also do the following events: Photoshoots, Head Shots, Maternity Events, Anniversary Events, Birthday Events, Pageants, Dance Competitions, Private Hair and/or Makeup Consultations…and much more!
HOW DO I REACH YOU?
Email communication is our primary mode of communication. We service many clients a year, and in order to serve you best, it is important that we have record of all correspondence with each client. Although email is our preferred method of communication, you are always welcome to call our studio line with any important questions you may have. Simply email us at email@example.com, and request Complimentary Phone Consultation.